Please submit enhancement requests or errors via email or call support on 877-254-2578. Our support team will process the request and assign a case number. In order to process your request in an efficient manner, please follow the guidelines below. Alternatively click and browse through our help files opposite.
Guidelines for submitting effective enhancement requests
• Which screen in the application would you like to see the enhancement?
• What does the enhancement do?
• Why is this enhancement important to you?
• What is your role in your organization?
Guidelines for submitting effective error reports
• Which screen in the application does the error occur?
• What were you doing where the error occurred
• What Activity, WO, PO, Invoice were you working on (if applicable)?
• Was there an error message?
• What was the message?